Unpolished
Shipping & Returns
Everything you need to know about getting your order to your door.
Shipping & Delivery
Where We Deliver
We deliver nationwide across South Africa.
How Long Does Delivery Take?
| Option | Estimated time |
|---|---|
| Standard | 3–5 working days |
| Express | 1–2 working days |
Need your order urgently?
If you require urgent 1–2 day delivery, please email us at info@unpolished.co.za before placing your order, and we will do our best to accommodate your request.
Who Is Your Courier / Delivery Partner?
The Courier Guy
Do Customers Get Tracking Info?
Once your order ships, we’ll email you a tracking number so you can follow your parcel every step of the way.
Anything Else About Delivery?
Orders placed before 12pm ship the same working day.
Orders placed over the weekend or on public holidays ship the next working day.
We don’t deliver on Sundays or public holidays.
If no one is available at your delivery address, the courier will attempt redelivery or arrange a collection point
Returns & Exchanges
Do You Accept Returns?
Yes, Garments can only be exchanged for a different size or credit.
Please note: we don’t offer refunds for change of mind. All returns are processed as an exchange or credit.
How Many Days Do Customers Have to Return?
Return requests received after 7 days on Evening Wear unfortunately cannot be accepted.
- Evening Wear/Dresses: 2 days from delivery.
- Shoes & Handbags: 7 days from delivery.
What Condition Must the Item Be In?
• Unworn / unused
• Tags still attached
• In original packaging
• Not washed or altered
Do You Offer Exchanges?
Yes – If your item doesn’t fit, we’ll gladly exchange it for a different size. If unavailable, we’ll exchange for a different style or equal value.
Your first exchange is free – we’ll cover the courier fee. Fees for further exchanges on the same order will be charged.
Who Pays for Return Shipping?
Return shipping is at the customer’s expense, unless your item arrived faulty, damaged, or incorrect — in which case we’ll cover the return shipping cost.
How Do Refunds Work?
The provision of goods is subject to availability if an item is unavailable after payment, we will refund you in full within 14 days.
Refunds exclude specials and discounts. Original and return courier fees are non-refundable. If you qualified for free delivery, the courier fee will not be refunded.
Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed to your bank account within 14 days.
Are There Any Items That Can’t Be Returned?
Sale Items
How Should Customers Request a Return?
Starting a return is simple:
1. Email us at info@unpolished.co.za within 2/7 days of delivery with your order number and the reason for return.
2. We’ll reply within 24 hours with a return authorisation and instructions.
3. Send the item back (in original condition, tags attached) using your preferred courier.
4. Once received and approved, we’ll process your exchange or store credit.
Still have a question?
Drop us a message and we’ll get back to you within 24 hours.
